As BAs / Architects, I think we see this a lot. Personally, it makes me sad, because I know there are many more efforts of higher value if only we didn’t focus on trying to “Surprise and Delight”. Summary points: 1) Organizations Should Seek to Meet Customer Service Expectations, Not Exceed Them. 2) Low Customer Effort is the Key to Meeting Service Expectations.
Project Managers and Business Analysts have roles that blur together and are often confusing. So what is it that a BA does?
“…a Project Manager will deliver, on time, on budget and in scope, the perfect set of concrete shoes; but without a Project Manager, a Business Analyst might never deliver at all. … If [an] outcome doesn’t provide value for an organization we have concrete shoes. And here is our sweet spot for business analysis as a discipline. Yes I said discipline. It is time to stop thinking about business analysis as a role, title or profession. Business analysis is a disciplined way of approaching any decision so as to provide value to further an organization’s objectives. The objectives of an organization are fulfilled through its strategy. …”
A great intro to what to expect from recruiters. It summarizes the different job seeking types, how frequently they move jobs and the level of enticement needed. It then moves on to describe a successful recruiter/candidate interaction.
The value of a Business Analyst is asking “is this of value to the company?” Without someone to ensure the value of a project a project manager will take and complete what is given to them. It is often said that a Project Manager will deliver, on time, on budget and in scope, the perfect set of concrete shoes. The skillsets are complimentary as often a Business Analyst needs a project manager. Even analysis requires project management.
How do you know where you are going if you don’t know where you are? Excellent IT metrics article; provides clarity on what IT organizations can measure.